Refund Policy

At GiftAura, we are committed to ensuring that you are completely satisfied with your purchase. However, we understand that there may be situations where you need to request a refund. Please read our refund policy carefully to understand your rights and responsibilities in such cases.

Eligibility for a Refund:

• You are eligible for a refund if you meet any of the following conditions:
  • GiftAura will gladly replace or refund an order if your order arrives not as described, broken or faulty. We do not refund due to change of mind as our products are personalised and customised specifically for you.
  • The product you received is significantly different from what you ordered.

Refund Request Process:

• To initiate a refund, you must contact our customer support team within 2 days of receiving the product. You can reach our support team via [contact details].
• Please provide the following information when requesting a refund:
  • Your order number.
  • A detailed description of the issue or reason for the refund request.
  • Photographs or evidence of the issue, if applicable.

Inspection and Evaluation:

• Once we receive your refund request and necessary information, our team will evaluate your request. We may require you to ship the product back to us for inspection if necessary.
• We will notify you of the approval or rejection of your refund request within 2 business days of receiving your request or the returned product.

Refunds:

• If your refund is approved, we will process the refund to your original payment method or provide store credit as per your preference.
• The time it takes for the refund to appear in your account may vary depending on your payment provider, but we will make every effort to process it promptly.
• If your refund request is rejected, we will provide you with a detailed explanation for the rejection.

GiftAura reserves the right to modify this refund policy at any time, and any changes will be updated on our website. It is your responsibility to review this policy periodically to stay informed of any updates. By making a purchase from GiftAura, you agree to this refund policy.